Welcome to the UK China Direct Terms & Conditions. By accessing this website
and/or placing an order, you agree to be bound by these terms and conditions as
set out below.
• Pricing Policy
• Privacy Policy
• Returns/Guarantee Policy
• Copyright & Trademarks, Conditions of Website Use
• Refusal of Transaction
Pricing Policy
"Always fair prices."
UK China Direct maintains an everyday savings pricing policy. UK China Direct
strives to be open and honest, so we will never inflate our prices to set up
an artificial 'sale'
VAT - Please note that as we're based in the UK,
our site shows all prices exclusive of VAT. Registered website customers from
countries where VAT is not applicable will not be charged VAT at the time of
their order. Currently UK China Direct does not charge VAT until we qualify
and are ready to charge VAT.
Privacy Policy
We guarantee that every online purchase you make from our store is a Paypal
secure transaction. Our site uses the strongest commercially available level
of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions
are secure and your information cannot be hi-jacked or redirected to anyone
but UK China Direct.
What information we hold about you
If you have bought something from us we will have your email address, phone
number, address and no financial data is recorded. If you choose to deliver
items to a third-party (such as a friend) we will have their name and address.
Information is only used to help us deliver the parcels and contact you. You
may also optionally decide to receive our newsletter and special offers. You
can opt-out of this at any time by using 'My Account'.
We also maintain an order history of your purchases. This allows you and us
to track your deliveries and review your past purchases. We may offer you a
reward for purchases or make an offer we think you might like based on your
order history. We also collect information of a general nature about how many
'hits' our website gets. And we monitor the site traffic patterns; this tells
us which areas of the site are being visited more than others. It also helps
us build a more useful site in subsequent re-designs. We don't track individual
users pathways through the site. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a webserver. They
cannot harm your machine in any way as they are small textfiles with simple
information in them. You can see them as small textfiles inside your 'Temporary
Internet Files' folder in Windows. Our cookies keep track of the items in your
shopping basket and act as place markers when you move around the site. We also
use software to track general browsing behaviour on our website. This means
that we can build up a picture of the most popular areas and paths through the
site and any problem areas, though we don't use it on a personal level to track
individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are
usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have
disabled cookies. Our site uses cookies to provide some features such as the
Shopping Cart and My Account. To use the site you will need to set the security
level for the internet to Medium (under Tools/Internet Options). This is for
"Safe browsing but still functional". Alternatively you can add www.ukchinadirect.co.uk
to your list of trusted sites. Should you wish to turn off cookies in your browser,
your browser's help menu should tell you how to do this, but this will, of course,
affect some of the features of our site and therefore your shopping experience.
If you are worried about anything to do with our site, please email us on phone
us on 07884161214 and we'll be glad to talk through any issues with you.
What we do with your information
In addition to processing your order, we also maintain an order history of your
purchases. This allows you and us to track your deliveries and review your past
purchases. We may offer you a reward for purchases or make an offer we think
you might like based on your order history. We also send out a monthly email
newsletter and the occasional 'Minimail'. These are only emailed to you if you
have entered the website competition, or if you have opted in to receive newsletters
at the point of payment for your order.
If you don't want to receive these offers, or our occasional newsletter, simply
send your email name to: unsubscribe@ukchinairect.co.uk
Alternatively you can change newsletter settings from your 'My Account' page.
We NEVER exchange, sell or otherwise give away your email address to other companies.
Your email address is used solely by yourself, for purposes of logging into
your account, and us for emailing you regarding your orders and to update you
with our newsletter.
Who else sees your information
We may have to disclose some of your information to service suppliers to help
complete your order. These parties include Royal Mail. Your Consent By using
our web site you consent to us using the personal information you have given
UK China Direct and our trusted partners, as outlined in this Privacy Policy.
If you are worried about anything to do with our site, please email us on:
phone us on 07884161214 and we'll be glad to talk
through any issues with you.
Returns/Guarantees Policy
No Quibbles Guarantee
Our returns policy is simple! Our "no quibbles" guarantee means that
if for any reason you are unhappy with your purchase, i.e. the item you have
ordered is faulty, defective or you've had a change of heart (which is fair
enough) you must return it to us unused and in its original condition within
7 days for a prompt replacement, exchange or refund.
Christmas returns policy
We have an extended returns policy for the Christmas period, so you can buy
all your pressies before the Christmas rush. Goods purchased from the 20th October
2006 can be returned up until the 31st of January 2007.
Returns
How do I return an item? Simply email us on:
one of our customer support team will issue you
with a Returns Authorisation Code that will enable us to process your return
quickly and efficiently. You must obtain a Returns Authorisation Code before
sending anything back to us or we will not be able to process your return. To
give you a few pointers on how we manage our returns, here are some simple and
easy to follow guidelines:
Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we
will happily refund your costs in returning it to us. You are responsible for
any other service provided to you in connection with your purchase, e.g. gift
wrapping. The item(s) must be returned within 7 days of purchase.
Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect,
re-saleable condition (including product packaging, instructions, etc), otherwise
we will not be able to refund you. You are responsible for any other service
provided to you in connection with your purchase, e.g. gift wrapping and delivery
charge. Please note that the costs of returning item(s) to us as a result of
a change of heart must be borne by you. In any event, the item(s) must be returned
within 7 days of purchase. When first trying out your new toy, please do so
somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained
stuff.
Returning a gift:
We are happy to exchange faulty or defective products that have been sent as
a gift. If you are returning an item but would like to exchange it for something
else and you're not sure what, we are happy to issue a gift voucher for the
value of the item you are returning. If a refund is required however, please
note that refunds of the purchase price for items bought as gifts can only be
given to the original purchaser.
Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible
for returning the item(s) to us, we recommend sending the package by Recorded/Special
Delivery.
Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days
of receipt of the returned item(s) by UK China Direct. Any refund will be made
in the same form of payment that was used to make the initial purchase.
Please note, in all instances UK China Direct shall not be liable for incidental
or consequential damages or expenses, including but not limited to lost profits
or other economic or commercial losses. This warranty does not affect your statutory
rights.
Complaints Procedure
UK China Direct takes its relationships with customers very seriously, and we
expend a great deal of effort ensuring that we keep you happy. We aim to reply
to emails within one working day of receipt, whether they're enquiries or, heaven
forbid, complaints. If email is too impersonal, we encourage you to phone us
on 07884161214, where our customer support team will gladly be of assistance.
All your feedback is appreciated.
Copyright & Trademarks, Conditions of Website Use
All website design, text, graphics, the selection and arrangement thereof and
all software compilations, underlying source code, software (including applets)
and all other material on this Web site are copyright UK China Direct. and its
affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other
than those noted above, modification, distribution, or re-publication--without
the prior written permission of UK China Direct is strictly prohibited.
Trademarks
UK China Direct are either trademarks or registered trademarks of UK China Direct.
Other product and company names mentioned on this website may be the trademarks
or registered trademarks of their respective owners.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement
thereof and all software compilations, underlying source code, software (including
applets) and all other material on this Web site are copyright UK China Direct.
and its affiliates or their content and technology providers. ALL RIGHTS RESERVED.
Any use of materials on this Web site--including reproduction for purposes other
than those noted above, modification, distribution, or re-publication without
the prior written permission of UK China Direct is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as
follows:
• You place the order for your products on the website by pressing the"confirm
order" button at the end of the check-out process. You will be guided through
the process of placing an order by a series of simple instructions on the website.
• We will send to you an Order Acknowledgement email detailing the products
you have ordered. This is not an order confirmation or order acceptance from
UK China Direct.
• As your product is shipped from our warehouse we will send you a Despatch
Confirmation email.
• Order acceptance and the completion of the contract between you and
us will take place on the despatch to you of the products ordered unless we
have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result
of one of the following reasons:
• The product(s) you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing, product or offer description error
• You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or
remove or edit any materials or content on this website. We may refuse to process
a transaction for any reason or refuse service to anyone at any time at our
sole discretion. We will not be liable to you or any third party by reason of
our withdrawing any product from this website whether or not that product has
been sold; removing or editing any materials or content on the website; refusing
to process a transaction or unwinding or suspending any transaction after processing
has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, UK China Direct IS PROVIDING THIS WEB
SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY
DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS
INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, UK China Direct DOES NOT
REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE,
COMPLETE OR CURRENT. Price and availability information is subject to change
without notice. Except as specifically stated on this Web site, to the fullest
extent permitted at law, neither UK China Direct nor any of its affiliates,
directors, employees or other representatives will be liable for damages arising
out of or in connection with the use of this Web site or the information, content,
materials or products included on this site. This is a comprehensive limitation
of liability that applies to all damages of any kind, including (without limitation)
compensatory, direct, indirect or consequential damages, loss of data, income
or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, UK China Direct does not limit its liability for
death or personal injury to the extent only that it arises as a result of the
negligence of UK China Direct, its affiliates, directors, employees or other
representatives.
Aynsley Warranty
UK CHINA DIRECT before dispatch checks the quality and condition of the goods.
In the event that a manufacturing fault has been missed by ourselves or Aynsley.
We will cover all expenses in receiving and delivery of the replacement.
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